Thank you for choosing pastelyarn.com . We are committed to delivering your orders accurately, securely, and in a timely manner. Please read the following information to understand our shipping policies:
- Order Processing
a. We strive to process and ship all orders within 4-5 business days from the date of purchase, excluding weekends and holidays.
b. Please note that order processing times may vary during peak seasons and promotional periods. We appreciate your patience during these times.
- Shipping Methods and Carriers
a. We offer shipping services through trusted carriers to ensure reliable and efficient delivery of your orders.
b. The available shipping methods and carriers will be displayed during the checkout process, and you can choose the option that best suits your needs.
- Shipping Destinations
a. We currently offer shipping within India.
b. If your shipping destination is not available during checkout, please contact our customer support team at info@pastelyarn.com for further assistance.
- Shipping Fees
a.The applicable shipping fees will be displayed during the checkout process before you finalize your order.
- Delivery Time
a. The estimated delivery time will depend on the shipping destination and the selected shipping method.
b. Please note that delivery times are estimates and may be subject to unforeseen delays, including but not limited to customs processing and natural disasters. We appreciate your understanding in such circumstances.
- Tracking Information
a. Once your order is shipped, we will provide you with a tracking number via email. You can use this tracking number to monitor the progress of your shipment.
b. Please allow some time for the tracking information to be updated after receiving the tracking number.
- Address Accuracy
a. It is the customer’s responsibility to provide accurate and complete shipping address information during the checkout process.
b. Please double-check the shipping address before confirming your order. We are not responsible for any delays or additional charges due to incorrect or incomplete addresses.
- Lost or Stolen Packages
- We are not responsible for lost or stolen packages after they have been marked as delivered by the carrier.
- Contact Us
a. If you have any questions or need further assistance regarding our shipping policy, please contact our customer support team at info@pastelyarn.com